Prepare payment issues, such as declined or incomplete transactions

If you have problems paying for Google products, you might need to fix a trouble with your payments profile.

Find the issue you're experiencing below:

"Your transaction cannot be completed"

A variety of different situations may trigger this message. Try these suggestions to resolve the upshot:

  • If this bulletin is followed by instructions for submitting additional information to u.s.a., please do so. The other steps listed are unlikely to resolve this issue.
  • Cheque whether the billing address for your payment method (such every bit a credit menu) matches the address recorded in your Google payments center settings. If they don't match, update your address in your Google payments middle, and try the transaction over again.
  • Try using a Google Play gift carte du jour to consummate the transaction.
  • Try using the best interface for your computing device:
    • If you're using a desktop calculator, try the transaction using the Google product's website.
    • If you're using a mobile device, endeavour using the product'due south mobile app (if an app is bachelor).
  • If you're using guest checkout when the error occurred:
    • Try signing in to an existing Google account and placing the order over again.
    • Try creating a new Google account if you lot don't already have one and visiting the Google Store to try the transaction over again.

"Unable to complete transaction: Expired bill of fare"

Check to see if your payment method is up to date. If information technology isn't, update it in the Payments eye.

"Unable to complete transaction. Please utilise another form of payment."

Note: These steps too apply if yous meet the error message "Your payment didn't get through. Please try a unlike payment method or attempt over again later."

Attempt the following:

  1. Check to run across if your payment method is up to date. If it isn't, update it in the Payments heart, so effort your purchase again.
  2. Make sure you have enough money in your account for the purchase.
  3. If you're still having problems, contact your depository financial institution to see if there's a problem with your account.
  4. Endeavour making the purchase over again with a different payment method.

"Your payment was declined due to an issue with your business relationship"

If you see this message, it might exist because:

  • We saw a suspicious transaction on your payments profile.
  • We need a little more information to protect your account against fraud.
  • Nosotros demand a little more data to comply with Eu law (European customers only).

To fix the issue, try the following:

  1. Go to the Payments eye.
  2. Accept activeness on any errors or requests in the payments middle.
    1. You might need to verify your identity before you lot can buy anything through your Google Account.
  3. Make certain your name, address, and payment information are upwardly to engagement.

"Unable to process payment: Low card balance"

You might not have enough funds in your account to make the payment. Bank check your account residue or contact your bank.

Ineligible or unavailable credit or debit menu

Carte is grayed out & says "verify on pay.google.com"

Your card was reported equally stolen. You must verify the card earlier you can utilise it again:

  1. Go to pay.google.com and sign in to your account.
    1. If you have multiple accounts, sign in to the account with the grayed-out card.
  2. Click Payment methods.
  3. Next to the carte that says "Verification needed," click Verifyand thenAccuse card.
  4. Inside 2 days, you'll find a temporary charge on your menu statement along with an 8-digit code.
  5. To complete verification, get to pay.google.com and enter the viii-digit code.

If you effort to verify the payment method again:

  1. Confirm which card you desire to verify.
  2. Cheque how long agone you tried to verify your bill of fare.
    • If less than two days: Wait up to 2 days.
    • If more than two days: Check your card statement. You lot should observe a temporary charge from Google chosen "GOOGLE Test," with an 8-digit code.

Card is grayed out & says "card is ineligible"

You can't use this card for this purchase. Endeavor to make the purchase again with a different card.

If the menu yous want to employ isn't listed, follow the on-screen instructions to add together a new carte.

Closed payments profile

Acquire more than about what to do if you temporarily or permanently closed your payments profile.

If you're nevertheless having trouble, contact back up.

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